Background
 SuperHost was first introduced in 1985 to prepare British Columbia’s tourism
workforce to host the world at Expo 86. Since then, over 450,000 workers and students have participated in SuperHost training and helped establish
BC’s world-class reputation for service.
The program’s excellence is recognized internationally. After
an extensive search for the best in the world, American Express selected SuperHost as its customer service training program for 10 Asian countries.
In addition to these, tourism agencies in England, Wales, Scotland,
New Zealand, Australia, Alaska, Puerto Rico, Ontario, Northwest Territories,
New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland also
have the license rights for SuperHost.
The SuperHost product family includes dynamic and interactive
workshops that provide information and tools to improve the
quality of customer services. All of our customers, whether they
are from across
the border, across the ocean, or across the street, deserve
service that goes the extra mile. SuperHost workshops are a step
in the right
direction.
Tourism Dawson Creek is the delivery organization for SuperHost in Dawson Creek, Pouce Coupe and Tumbler Ridge.
Courses:
SuperHost
Fundamentals  (54
KB) is
a participatory one-day workshop that addresses the
fundamentals of excellent customer service. From handling
customer concerns to first impressions, you will leave
with practical tips that work!
Japanese
Service Expectations (53
KB) is
a one-day workshop that provides you with a better understanding
of the needs, preferences and expectations or our Japanese
visitors. You will learn about Japanese customs and
protocol and how to tailor your service to better meet
their needs. You’ will even
learn a few basic Japanese words and phrases you can
really put to use.
Service
Across Cultures (71
KB) is
a half-day workshop that increases your knowledge of
the diversity of overseas visitors who come to British
Columbia. This workshop challenges cultural biases and
misconceptions and provides practical suggestion to
improve communication and customer service skills.
Customers
with Disabilities (53
KB) is a half-day workshop that increases your awareness
of this growing and increasingly mobile market segment.
You will learn appropriate language and information
that will help you become more sensitive to the needs
and requirements of customers with disabilities.
Solving
Problems Through Service (77
KB) is
a half-day polishing workshop that supports front-line
employees in being effective problem solvers in their
role as service providers. Presented in a highly interactive,
informative and fun learning environment, participants
are encouraged to think creatively to provide solutions.
Sales
Powered by Service (78
KB) is
a half-day workshop that supports front-line employees
to be more effective sales representatives through a
service focus. Participants are encouraged to take ownership
of their role in influencing the customers’
buying processes.
Frontline
Management Solutions (76
KB) is
a one-day workshop to show managers and supervisors
how to get the best return on their most important investment – their
people! The workshop continues the SuperHost tradition
of practical, fun and insightful information that will
assist management to make a difference in the workplace.
For more information on any of these SuperHost workshops or
how to become a SuperHost Recognized Business, please contact us
at:
Tourism Dawson Creek
Phone: (250) 782-
4714
E-mail: dustin@tourismdawsoncreek.com
|
